This is the second rug Iâve purchased from Kilim.The product is excellent and the prices are great. Both are beautiful additions to our home. It best if all is how quickly we received the rugs.Great customer service and wonderful product!
I can't say enough about the customer service from this company. Every step of the way, Can Gurel was extraordinarily responsive. My emails were returned within hours and he did everything in his power to make sure I was happy and satisfied. Customer service like this simply doesn't exist anywhere else. Also, the kilim I bought was beautiful and arrived exactly as advertised.
Beautiful rug, delivered to my doorstep in a very timely manner. Thrilled with the look, style and condition of my runner. Will definitely purchase again.
Love my rug! Outstanding and accurate communication! Simply put, acknowledged and explained every step of the process from receiving my order, shipping and delivery time frame.
This has been a joyous experience. The rug is flat out gorgeous -- and I am a collector of Turkish rugs. Service was excellent, shipping miraculous. I'm planning to get another from this wonderful dealer.
Our two newest rugs from Kilim Studio are beautiful! The kilim and the tulu arrived just as pictured: colors true to pics, in great condition (they're both vintage), clean, pressed, and ready to accent the rooms. Service, as always, is superb. Communication is quick and easy with this company. If you're looking for kilims and/or tulus, you won't be disappointed. Great quality, great selection, great service.
We recently ordered a rug from Kilim.com to replace one that we truly loved but that had become a tripping hazard after years of wear and tear. I ordered what I thought was the best match for a replacement. Shortly after placing my order, I got an email from Ida with additional photos of the rug I had selected, as she wanted to make sure that I was aware that the rug was a bit more green in undertone than had been reflected in the original photos. I told her what we were looking for and sent a couple of photos of the room where it was going and the rug we were looking to replace, and she sent a couple of other options they also had in similar sizes and colors. In the end, we decided to stick with our original choice, and it arrived in South Carolina from Istanbul just days later, true to the photos she had sent. Overall, we are thrilled with our purchase and will DEFINITELY order from Kilim.com--excellent products and phenomenal customer service!
Best experience ever