Ida was unbelievably helpful. I purchased an overdyed rug and she contacted me with more pictures and descriptions to ensure I would be satisfied with my purchase. With her guidance, I ended up choosing a different rug that works perfectly in my home. I didn’t feel like a faceless customer like I do when making an online purchase. I truly felt that Ida cared about me! I couldn’t be happier with my purchase. I will be shopping at kilim again!!
I am an Interior Designer, I ordered one rug and four throw pillow cases for a client. Everything arrived in perfect condition and was absolutely stunning. The colors were vibrant and beautiful, just as the photos looked on the website. My client and I are both thrilled with the purchase. The pieces look fabulous in her room which we have totally redesigned. The measurements were also spot on - I ordered pillow inserts based on the measurements given online & each of the four different size inserts fit the pillows perfectly. The order also took less than a week to receive. Amazing products with fantastic customer service.
They were very helpful when we were choosing the right colors for our rug, and always reacted quickly and correctly. The rug was delivered very fast, and the packaging was perfect.The rug itself is of a good quality.
This rug exceeded my expectations. It is more lovely in person than on the website. I love how thick and plush it is. If feels so good walking barefoot on it. Will definitely order more in the future as my needs arise.
I have purchased two magnificent rugs from Kilim.com. It was extremely easy to work on design, size, etc. via email with a friendly representative. My rugs were ready to ship from Turkey to the US at exactly the time promised and arrived within 24-48 hours of shipping in perfect condition. They are extremely low maintenance but, more importantly, are admired by all who visit my home. I have no hesitation in recommending this company. A treasure of an Internet « find ».
Ida was unbelievably helpful