We are happy with our purchase. The delivery was a bit detailed, but the communication was very transparant. So no problems! The colours on the rug were a bit less bright than on the picture, but it still looks beautiful in our home! Thank you, Kilim!
They provide great service. The rug I received was beautiful but ended up not working out. They helped me return it with detailed instructions and emailed me status updates along the way. I’d definitely recommend them to anyone looking for authentic Turkish rugs.
My first time ordering from Kilim, I got 2 rugs this time. When they arrived, literally 5 days later from Turkey, I was overwhelmed by how beautiful the two vintage kilims are, the colors and woven textures really are much more vivid and rich in person. All communications and follow up with Kilim have been helpful and timely. I am very happy with my new rugs and already thinking about future rug purchases.
This is the third or fourth rug I've purchased from Kilim.com. Not only are they all beautiful rugs, but the customer service is exceptional. Delivery is quick, packaging is secure, the rugs are always clean and ready to unfold, and there is always some sort of personalized message or small gift. This is a great company. Many thanks!
Just wow!!! I love the beautiful rug I received. I came across this site when looking for an over dyed Turkish rug and was a little nervous because I’ve never ordered from them. The rug arrived quickly, great packaging, and they even included a little trinket gift. The rug is even more beautiful in person- artisan quality and unique. Accurate descriptions on site and I love the color swatches on the product page. I will be returning to buy again! Thank you!
We received a beautiful carpet in a gourgeous color just as was pictured and shipping was super fast. The packaging of our 10x10 carpet into a small package was an art in itself! And it came with a free gift of a good luck charm.
Very swiftly delivered