Rug didn't work in the room but the return process was seamless and civil. Seems like a small family-run business, with personal attention. Also the rug was very nice quality--sad it didn't work with my crazy wallpaper!
This is the third rug I have purchased from Kilim and I’ve been very happy with every purchase! Great products, wonderful customer service and fast shipping. Thank you for a great shopping experience!
Excellent! the quality of the carpet corresponded to the description and the colors identical to the photos on the website. Very professional staff who followed the shipment until arrival at destination. I highly recommend it!
We are happy with our purchase. The delivery was a bit detailed, but the communication was very transparant. So no problems! The colours on the rug were a bit less bright than on the picture, but it still looks beautiful in our home! Thank you, Kilim!
The service provided and quality of the rug were great. Every question I asked was answered promptly. The rug came quickly, within 5 days of my order. It is very beautiful and well made.
Very good experience…