The sales folk at kilim are responsive and really helpful. They give clear responses which make it easier to make a decision on a large purchase.The shipping time was fast and free unlike many of the larger retailers.This is my third rug purchase from Kilim and initially I went with a different company - big mistake. I love my newest rug - it’s exactly as described and the quality is fantastic.
Every part of the service experience was good. Timeliness in shipping and delivery, packaging and even a return were all managed well.And the rug I kept was great! I'll shop here again.
Amazing experience. The vintage wool runner was well packaged, and the design/color exactly as described. It shipped from Turkey via FedEx and arrived IN JUST A WEEK which is fantastic considering customs clearance requirements. Will definitely recommend and use again!!
This rug was beautiful and in great condition and arrived very quickly. When we realized it did not fit into our space as planned they were extremely accommodating with a return. Will not hesitate to buy from them again!
Third rug purchase - quality and service brilliant