I highly recommend this company for the quality of their rugs and for their amazing customer service. I ordered a rug and in the process of it being shipped we were mandatorily evacuated because of hurricane Michael. I envisioned my beautiful rug sitting on our porch getting ruined while we were away. I emailed Kilim and requested they delay shipment and received an immediate response that they would deliver at a later date. We received the rug after the evacuation order ended and we had returned home. It is more beautiful than the pictures online. Kilim was also helpful in the selection process, sending additional pictures that included coordinating colors. I will purchase from Kilim again without a moments hesitation.
I can't say enough about how pleasant it was to deal with Kilim Studio' s customer service representatives. They answered my questions promptly and courteously. Even more important, the vintage rug arrived more quickly that I expected, and it is clean, beautiful, and in very good condition, as advertised. The little extra gift was a nice surprise.
I've bought a number of rugs from Kilim.com over the years, both vintage and new/custom. All have been good quality and as represented online. The vintage rugs have arrived extremely quickly, in a matter of days. The custom rugs take longer but are worth the wait. Customer service is prompt and helpful. I highly recommend them.
... professional, pleasant, and helpful. Purchase was easy, and the follow-up from their sales department was exemplary. They kept me informed every step of the way, and communication was kind and personal. Cannot recommend them more! They have a selection of beautiful kilims that could satisfy just about anyone who wants a truly remarkable carpet.Michael Van BuskirkTucson, AZ
I have purchased several rugs from Kilim.com and have been more than satisfied with their service and products. The images are accurate and they go the extra mile to provide color guidance in their site descriptions, which is very helpful. Also, the shipments come much sooner than I would've expected. I highly recommend this vendor - their rugs bring such a sense of history and charm to my home!
This carpet is so beautiful. Exactly the colours of the the online photo image. Shipping was quick. A couple of nice postcards and a kilim cushion cover were gifts in the package! Overall a very good purchasing experience!
We absolutely love our new rug