The service was second to one. Question.s were answered promptly. The rug arrived in no time. The quality of the rug is very good colours a bit different then Imagined although going back on the website, every thing was there for me to figure the right colours: the picture with the paint chart and the crayon would have been very useful if I had bothered to pay attention. Nevertheless, love the rug I strongly recommend.
We have now had three excellent buying experiences with Kilim.com over a span of two and a half years, so I think we're in a good position to recommend the business in the highest possible terms. Having been to Turkey and shopped for rugs the old-fashioned way, we find there's no contest: buying a kilim on Kilim.com is hands-down the way to go. The ability to search for a rug by size, age, and price is a tremendous advantage. The superb photographs and descriptions are a great aid in visualizing the rug in a new home. And the ease of the transaction can't be beat. See a rug; pay for it online; and, in a few days, the beautiful thing arrives at your doorstep. What could be easier? The staff at Kilim.com, in particular Ida Gurel, couldn't be more helpful or responsive. The email notices about special sales come at just the right intervals to remind us about this very special online store. In short, Kilim.com has become our go-to source for both vintage and modern kilims. Top marks!
So many beautiful overdyed rug options to choose from! I ordered 2 so I could decide on my favorite in my house. Both rugs I received were gorgeous, but one was an obvious winner in my space. Kilim’s customer service was wonderful about returning the other. I smile every time I walk past the fuschia rug I kept. Looking forward to ordering another one soon!