They provide great service. The rug I received was beautiful but ended up not working out. They helped me return it with detailed instructions and emailed me status updates along the way. I’d definitely recommend them to anyone looking for authentic Turkish rugs.
This is the second rug we have purchased from Kilim, and we are completely happy! The rug arrived as promised, looked in person as it did online, and the price was affordable. I plan to look for another rug from Kilim at some point.
Ida was unbelievably helpful. I purchased an overdyed rug and she contacted me with more pictures and descriptions to ensure I would be satisfied with my purchase. With her guidance, I ended up choosing a different rug that works perfectly in my home. I didn’t feel like a faceless customer like I do when making an online purchase. I truly felt that Ida cared about me! I couldn’t be happier with my purchase. I will be shopping at kilim again!!
I am an Interior Designer, I ordered one rug and four throw pillow cases for a client. Everything arrived in perfect condition and was absolutely stunning. The colors were vibrant and beautiful, just as the photos looked on the website. My client and I are both thrilled with the purchase. The pieces look fabulous in her room which we have totally redesigned. The measurements were also spot on - I ordered pillow inserts based on the measurements given online & each of the four different size inserts fit the pillows perfectly. The order also took less than a week to receive. Amazing products with fantastic customer service.
This was my first purchase from Kilim.com. I was a little apprehensive because it seemed like a big purchase from a site I didn’t know but I couldn’t be happier. The site has huge selection, so much that it was difficult to choose. I ended up choosing a vintage rug. The site’s high resolution photos made it possible to judge the condition of the rug before I ordered. It shipped from Turkey, came well packaged and arrived quickly for an international order. Kilim.com also include a couple unexpected gifts, a simple but well made bag that went to my girlfriend and a nice, traditional Turkish glass charm. The good quality gifts was a classy touch. I’m not an expert on rug values but from shopping around it seems like the price was good. I want to thank Kilim.com for the great service. I am also appreciative of the hard working, under appreciated artists that make these beautiful rugs.
Every aspect of our experience with kilim was fabulous. They are so responsive and willing to answer all questions. When we asked about a particular rug, they even sent us additional photos of it so that we would have an accurate representation of the color. It arrived as promised, in great condition and is absolutely beautiful! We could not be happier.
Love Kilim Studio! Website photos are accurate