Rug didn't work in the room but the return process was seamless and civil. Seems like a small family-run business, with personal attention. Also the rug was very nice quality--sad it didn't work with my crazy wallpaper!
Just received our rug, and it is beautiful. Just as pictured online, and fast shipping?!?! Let's say the day before the rug was in the Netherlands, the next day in Seattle fast. Got here before my rug pad from Overstock. This company is great, and when we need more rugs (we are redecorating our whole house), I will buy from Kilim.com
I bought two runners. They are quite beautiful. Before purchasing I needed some assistance re the pile height and reached out to Kilim. Kilim was happy to get me the information I needed and we are simply thrilled. Biggest 5 stars!!!
I can't say enough about the customer service from this company. Every step of the way, Can Gurel was extraordinarily responsive. My emails were returned within hours and he did everything in his power to make sure I was happy and satisfied. Customer service like this simply doesn't exist anywhere else. Also, the kilim I bought was beautiful and arrived exactly as advertised.
This has been a joyous experience. The rug is flat out gorgeous -- and I am a collector of Turkish rugs. Service was excellent, shipping miraculous. I'm planning to get another from this wonderful dealer.
Rug didn't work but good quality/nice people