The sales folk at kilim are responsive and really helpful. They give clear responses which make it easier to make a decision on a large purchase.The shipping time was fast and free unlike many of the larger retailers.This is my third rug purchase from Kilim and initially I went with a different company - big mistake. I love my newest rug - it’s exactly as described and the quality is fantastic.
My carpet is so so so beautiful and excellent value! And it was on my floor a week after I ordered it! I will definitely shop here again. Thank you for my carpet!
The rug I ordered arrived quickly, with easy tracking, and was carefully packaged. It was exactly as pictured online, a beautiful rug. Great experience with this company.
So many beautiful overdyed rug options to choose from! I ordered 2 so I could decide on my favorite in my house. Both rugs I received were gorgeous, but one was an obvious winner in my space. Kilim’s customer service was wonderful about returning the other. I smile every time I walk past the fuschia rug I kept. Looking forward to ordering another one soon!
I’m so happy with my rug. It’s even more beautiful in person than it was on the site. And it arrived so quickly. Loved the little sachet of lavender inside the box. Would definitely recommend.
The rug is as beautiful as I hoped. The communication about the delivery was transparent and in a timely manner, and the delivery itself was surprisingly fast, considering that it came from Turkey.I was impressed by the very personal touch - a little lucky token, a letter and some very nice postcards that were clearly done with love to the product and a good customer relationship in mind. I own an Interior Design business and will work with kilim.com in the future.Thank you!
Wonderful customer service