The sales folk at kilim are responsive and really helpful. They give clear responses which make it easier to make a decision on a large purchase.The shipping time was fast and free unlike many of the larger retailers.This is my third rug purchase from Kilim and initially I went with a different company - big mistake. I love my newest rug - it’s exactly as described and the quality is fantastic.
The rug is beautiful, and it is exactly what I was looking for (and it came with a lavender sachel). Quick shipping and fast delievery. Kudos to kilim.com!
I'm so pleased! I found the site easy to navigate, and loved browsing though the inventory, clicking and considering the options for my space.. It was helpful to use the filters and categories you have on your website, colors, dimensions and pattern style...The information on each rug was easy to find and I took my time considering. The one I selected arrived a few days later and it is just as pictured on the site. I'm delighted and will continue to shop here!
The rug is stunning, great quality and even more beautiful than the pictures. The entire process was seamless, the rug was very safely packaged and delivery was within 2 weeks of placing our order.
Exceptional customer service!