Every part of the service experience was good. Timeliness in shipping and delivery, packaging and even a return were all managed well.And the rug I kept was great! I'll shop here again.
The rug I ordered arrived quickly, with easy tracking, and was carefully packaged. It was exactly as pictured online, a beautiful rug. Great experience with this company.
I ordered a beautiful tulu runner. I was blown away at how beautiful it was when it arrived. Not only was the rug even more beautiful in person and exceeded my expectations, but the package included so many special surprise gifts that were very meaningful to me and heartfelt by kilim.com. The shipping was free and fast I could not be happier with my purchase. I look forward to my next purchase.
They were very helpful when we were choosing the right colors for our rug, and always reacted quickly and correctly. The rug was delivered very fast, and the packaging was perfect.The rug itself is of a good quality.
The rug is beautiful, and it is exactly what I was looking for (and it came with a lavender sachel). Quick shipping and fast delievery. Kudos to kilim.com!
I can't say enough about how pleasant it was to deal with Kilim Studio' s customer service representatives. They answered my questions promptly and courteously. Even more important, the vintage rug arrived more quickly that I expected, and it is clean, beautiful, and in very good condition, as advertised. The little extra gift was a nice surprise.
The rug I purchased arrived on time and was packaged very well. It is very thick and well made, it feels very luxurious underfoot. The colors are true to the photos on the website.Overall, I am extremely satisfied with my purchase and I would definitely recommend this company to others. The quality of the rugs, customer service and the overall buying experience was excellent.
Every part of the service experience…