The sales folk at kilim are responsive and really helpful. They give clear responses which make it easier to make a decision on a large purchase.The shipping time was fast and free unlike many of the larger retailers.This is my third rug purchase from Kilim and initially I went with a different company - big mistake. I love my newest rug - it’s exactly as described and the quality is fantastic.
Stunning rug, excellent customer service. I mistakenly purchased two instead of one and they immediately refunded me. The rug also came in great condition and didn't have permanent creases like others I have bought online in the past. Would definitely buy again!
Rug is perfect!Good communication, pretty fast shipping, arrived and looked even better than online. Appreciate the photoshop that helped me see how it would look in my space, and it was pretty accurate to reality. All in all, totally worth it for a rug that's so much nicer and more interesting than a similar priced new rug.
I’ve purchased three semi-antique rugs from Kilim.com over the past decade. These pieces help make my house a home!I’ve been totally satisfied with the buying experience: the photos and descriptions are accurate, sales team is very responsive, shipping is lightning fast.Highly recommended
Fast delivery on both of my orders. Thoughtful customer service kindness perks, including carefully wrapped merchandise, thank-you cards and gifts. Pleasant tone in mail and email communications! I couldn't be happier with this company! Thank you.
Buying art with a culture