I've bought a number of rugs from Kilim.com over the years, both vintage and new/custom. All have been good quality and as represented online. The vintage rugs have arrived extremely quickly, in a matter of days. The custom rugs take longer but are worth the wait. Customer service is prompt and helpful. I highly recommend them.
Ida was unbelievably helpful. I purchased an overdyed rug and she contacted me with more pictures and descriptions to ensure I would be satisfied with my purchase. With her guidance, I ended up choosing a different rug that works perfectly in my home. I didnât feel like a faceless customer like I do when making an online purchase. I truly felt that Ida cared about me! I couldnât be happier with my purchase. I will be shopping at kilim again!!
Great service. I emailed with some color questions and was provided with several additional photos. Rug arrived in two days, shocking, so fast! It is absolutely beautiful! Very happy again, this is my second time ordering.
It was a great experience - I found a beautiful rug, ordered it and it was delivered within the timeframe I had been told - literally a stress free experience, and the rug is so BEAUTIFUL.
The sales folk at kilim are responsive and really helpful. They give clear responses which make it easier to make a decision on a large purchase.The shipping time was fast and free unlike many of the larger retailers.This is my third rug purchase from Kilim and initially I went with a different company - big mistake. I love my newest rug - itâs exactly as described and the quality is fantastic.
My rug is so pretty, and the shipping was amazingly fast. I love the filter and search options on the site, and how they help with matching paint colors. Iâm already looking for a second rug for my bedroom. Great shopping experience.
The carpet is the focal point in the room. It is absolutely perfect! Thank you so much for your part in helping make our baby's room so comfy and beautiful!
Rug didn't work in the room but the return process was seamless and civil. Seems like a small family-run business, with personal attention. Also the rug was very nice quality--sad it didn't work with my crazy wallpaper!
great rug source