This is the second rug we have purchased from Kilim, and we are completely happy! The rug arrived as promised, looked in person as it did online, and the price was affordable. I plan to look for another rug from Kilim at some point.
I can't say enough about the customer service from this company. Every step of the way, Can Gurel was extraordinarily responsive. My emails were returned within hours and he did everything in his power to make sure I was happy and satisfied. Customer service like this simply doesn't exist anywhere else. Also, the kilim I bought was beautiful and arrived exactly as advertised.
My experience with Kilim.com was extremely positive.The rug was exactly as shown on the website. The crayons for color really helped me to make the decision for the right rug.
This has been a joyous experience. The rug is flat out gorgeous -- and I am a collector of Turkish rugs. Service was excellent, shipping miraculous. I'm planning to get another from this wonderful dealer.
They provide great service. The rug I received was beautiful but ended up not working out. They helped me return it with detailed instructions and emailed me status updates along the way. I’d definitely recommend them to anyone looking for authentic Turkish rugs.
Runner beauty