I can't say enough about the customer service from this company. Every step of the way, Can Gurel was extraordinarily responsive. My emails were returned within hours and he did everything in his power to make sure I was happy and satisfied. Customer service like this simply doesn't exist anywhere else. Also, the kilim I bought was beautiful and arrived exactly as advertised.
The service provided and quality of the rug were great. Every question I asked was answered promptly. The rug came quickly, within 5 days of my order. It is very beautiful and well made.
Just wow!!! I love the beautiful rug I received. I came across this site when looking for an over dyed Turkish rug and was a little nervous because I’ve never ordered from them. The rug arrived quickly, great packaging, and they even included a little trinket gift. The rug is even more beautiful in person- artisan quality and unique. Accurate descriptions on site and I love the color swatches on the product page. I will be returning to buy again! Thank you!
My experience with Kilim.com was extremely positive.The rug was exactly as shown on the website. The crayons for color really helped me to make the decision for the right rug.
This rug exceeded my expectations. It is more lovely in person than on the website. I love how thick and plush it is. If feels so good walking barefoot on it. Will definitely order more in the future as my needs arise.
Remarkably easy to work with given we were half the world apart. Design process was facilitated by paint and crayon samples I could get locally to be sure of true colors.Finished product delivered as scheduled and is even better than I anticipated.Pricing was excellent, too
Love my rug! It’s a perfect compliment between my Moroccan tile, white cabinets, beige rug, and brown sofas. The quality is beautiful, sturdy, and soft-to-touch at same time. The colors are so rich! Love it!
EXTRAORDINARY CUSTOMER SERVICE!