My experience with Kilim.com was extremely positive.The rug was exactly as shown on the website. The crayons for color really helped me to make the decision for the right rug.
As always wasn't disappointed. Second time buying a rug from Kilim Studio and love both purchases. They fit perfectly in the rooms they were intended for and the customer service is wonderful
Fabulous rug, very true to photo, in wonderful condition. Can't overstate the richness it adds to the room. Don't be afraid to order on line from these people, it's a first rate operation.
I can't say enough about the customer service from this company. Every step of the way, Can Gurel was extraordinarily responsive. My emails were returned within hours and he did everything in his power to make sure I was happy and satisfied. Customer service like this simply doesn't exist anywhere else. Also, the kilim I bought was beautiful and arrived exactly as advertised.
Easy order and shipping, quality was high as expected, price was fair. Images and description on the website were very detailed and accurate — much appreciated.
I'm so pleased! I found the site easy to navigate, and loved browsing though the inventory, clicking and considering the options for my space.. It was helpful to use the filters and categories you have on your website, colors, dimensions and pattern style...The information on each rug was easy to find and I took my time considering. The one I selected arrived a few days later and it is just as pictured on the site. I'm delighted and will continue to shop here!
So many beautiful overdyed rug options to choose from! I ordered 2 so I could decide on my favorite in my house. Both rugs I received were gorgeous, but one was an obvious winner in my space. Kilim’s customer service was wonderful about returning the other. I smile every time I walk past the fuschia rug I kept. Looking forward to ordering another one soon!
Better then expected