I highly recommend this company for the quality of their rugs and for their amazing customer service. I ordered a rug and in the process of it being shipped we were mandatorily evacuated because of hurricane Michael. I envisioned my beautiful rug sitting on our porch getting ruined while we were away. I emailed Kilim and requested they delay shipment and received an immediate response that they would deliver at a later date. We received the rug after the evacuation order ended and we had returned home. It is more beautiful than the pictures online. Kilim was also helpful in the selection process, sending additional pictures that included coordinating colors. I will purchase from Kilim again without a moments hesitation.
We were impressed by the website with the huge selection, plus great pictures and tools to see the rug before purchase. At the same time a little concerned buying from an offshore supplier. Our purchase went very smoothly, in fact Kilim double checked with us on color before shipment and then it arrived in just a few days. WAY faster than something ordered the same day stateside. The rug was exactly as described and fits our space perfectly. Very happy with our purchase and would highly recommend.
This is the second rug we have purchased from Kilim, and we are completely happy! The rug arrived as promised, looked in person as it did online, and the price was affordable. I plan to look for another rug from Kilim at some point.
This is my second purchase of rugs from Kilim Studios. I am so very pleased. The rugs were pictured and described accurately. They are beautiful. Shipping is fast and without problems. Looking forward to my next purchase.
A user friendly site with all the pertinent information needed to shop for a rug. Reasonable prices. Fast shipping and packaged well. Beautiful rug! Exactly what I expected from the description and online pictures. Happy customer!
We were absolutely delighted with both the service and our new Kilim rug. The rug is even better than the picture (and it looked pretty sweet in the pic). And it was delivered very quickly. Loved the bookmarks, postcards and Evil Eye that came with the rug!
Beautiful Rug & Amazing Customer Service