Help

Shopping Cart
When an item interests you, you can simply click the 'Add to Cart' button. The item will remain in your shopping cart. You can view or edit the contents of your cart. This will take you to our order page showing you your cart contents in detail. If you wish to remove an item from your cart, you can simply do so by clicking the 'Delete' button.

Purchasing
When you are ready to purchase, go to the shopping cart, review the items in your cart and click the "Checkout" button. From there you will fill out the request form with your personal information and comments, then click on the "Request" button.

After entering your shipping and billing addresses, you will be taken to the shipping method page where you will see the the shipping company and fee which is currently free and the delivery time. Please click on the "Continue" button to fill the order form where you input your credit card or PayPal data. Please click on the "Submit Your Order" button to complete your order. You will receive an automated mail informing you that we have received your order. We will update you with the shipping details in 1-3 business days.

Payments
We accept payment by PayPal, Visa or Master Cards, as well as by international money orders in US currency, bank drafts and corporate checks.

Shipping
We ship free worldwide via UPS and DHL and deliveries are usually made in 4-6 business days to all locations in USA and Europe, and in 5-10 days to rest of the world.

UPS On rare occasions, some of the items may be out of stock or delivery times may be longer than normal. If this happens, we will notify you immediately, provide an estimate time for delivery and offer you the opinion to change or cancel your order.

Please be informed that we cannot ship to PO Box addresses.

Customer Service
For additional help you may also get in touch with us by e-mail to sales1@kilim.com.