Fast delivery on both of my orders. Thoughtful customer service kindness perks, including carefully wrapped merchandise, thank-you cards and gifts. Pleasant tone in mail and email communications! I couldn't be happier with this company! Thank you.
I still don't have my hall runner, but the delivery process has been impossible with conflicting and misleading information whenever I've tried to track this shipment
Very happy with my purchase. The rug is just as described, with good quality workmanship. It’s great value for money. The communication from Kilim was prompt and responsive, and the delivery time a very impressive five days to my door from the other side of the world.
Very pleased with this purchase. Packaging was superior to ensure zero product damage during shipping. Easy to assemble. Excellent quality for the money.
Ida was unbelievably helpful. I purchased an overdyed rug and she contacted me with more pictures and descriptions to ensure I would be satisfied with my purchase. With her guidance, I ended up choosing a different rug that works perfectly in my home. I didn’t feel like a faceless customer like I do when making an online purchase. I truly felt that Ida cared about me! I couldn’t be happier with my purchase. I will be shopping at kilim again!!
Great service. If you needed colour clarifications, they were readily available. Product arrived on time and was as described on the website. These carpets aren't backed so they may need an underlayer.
This is an amazing website . I have ordered several times and all are as advertised. If there is any variation that might be different than how it looks on the website they let you know before they send. Great service, great offerings.
Fast delivery on both of my orders