I highly recommend this company for the quality of their rugs and for their amazing customer service. I ordered a rug and in the process of it being shipped we were mandatorily evacuated because of hurricane Michael. I envisioned my beautiful rug sitting on our porch getting ruined while we were away. I emailed Kilim and requested they delay shipment and received an immediate response that they would deliver at a later date. We received the rug after the evacuation order ended and we had returned home. It is more beautiful than the pictures online. Kilim was also helpful in the selection process, sending additional pictures that included coordinating colors. I will purchase from Kilim again without a moments hesitation.
I ordered two custom sized rugs from Kilim Studio. The communication was great! I was given a variety of design layouts to choose from. They arrived sooner than expected and they are beautiful and very well made. We will be enjoying them for years to come. They also gave me excellent advice about where to purchase rug mats. Love ❤️
I was totally amazed when I got my excellent rugs from Kilim.com . The quality was gorgeous and delivery was fast. The customer service was kind and my answers were answered quickly and professionally. I can really recommend this company for someone who really gives a great respect for quality and excellent service !
This is the second rug I’ve purchased from Kilim.The product is excellent and the prices are great. Both are beautiful additions to our home. It best if all is how quickly we received the rugs.Great customer service and wonderful product!
Exactly what the picture showed. This rug is gorgeous with lively colors, yet the aged look of a vintage rug. Looks perfect in our living room. It was well packaged and arrived quickly. I am so happy with this purchase and hope to do business again! Very responsive customer service.
Great service. If you needed colour clarifications, they were readily available. Product arrived on time and was as described on the website. These carpets aren't backed so they may need an underlayer.