Privacy Policy

Please be assured that Kilim.com takes every precaution to protect our customers' information. We do not sell or share your information with anyone.

Our Pledge

We strive to enhance the quality of your shopping experience at Kilim.com. To compensate for the limitations of the electronic medium, we display all kilims in three different resolutions and most of them with detail pictures as well. We do not make overstated claims about kilims or promises we will not be able to keep.

Pricing Policy

All prices are quoted in United States Dollars and do not include tax, shipping or insurance.

Ordering Procedure - For the United States, Japan, Belgium, Denmark, France, Germany, Italy, Netherlands, Switzerland, UK, Spain and Turkey

After filling out the request form, you will be taken to a page where you will see the total shipping information including the shipping company, shipping fee and the delivery time. If you agree with the shipping method, you simply click on the "Continue" button to fill the order form where you input your credit card information. You then click on the "Submit Your Order" button to complete your order.

Ordering Procedure - For Other Countries

After you submit the request form, we send you an e-mail with a link to a secure page which includes the cost breakdown within 1 business day. If you agree with the information received and decide to place your order please first double-check your personal information on the form and either input your credit card information or fax it to us separately for processing. After you fill out all the information on the form, click on the "Submit Your Order" button to place your order.

You will receive an automated e-mail informing you that we have received your order. We will update you with the shipping details in 1-2 business days.

Payments

We accept payment by PayPal, Visa or Master Cards, as well as by international money orders in US currency, bank drafts or corporate checks.

Shipping

We ship via DHL World Wide Express and UPS (United Parcel Service). Click here for shipping rates for several countries.

DHL World Wide Express / Airborne Express and UPS (United Parcel Service) usually delivers in 3-6 business days to all locations in the USA and Europe.

On rare occasions, some of the items may be out of stock or delivery times may be longer than normal. If this happens, we will notify you immediately, provide an estimate time for delivery and offer you the option of changing or canceling your order.

Please be informed that we cannot ship to PO Box addresses.

Return & Cancellation Policy

You may completely cancel, add items to or take out items from your order until we ship your package; which usually occurs in 1-2 business days. We charge your credit card only at the time of the actual delivery of your package to the shipping company.

You may return an item to our storage in the US if the items are returned within a period of fifteen (15) days from the date of receipt for a 90% money back refund (excluding shipping). Instead of returning the item for a refund, the customer also has the option of using 100% store credit for up to 12 months. For non-US countries, we may have to exclude customs duties and/or VAT if we pay them on your behalf. Should there be any fundamental errors committed by us, such as delivery of a wrong or damaged item, etc., the buyer will be entitled to a full refund.

If you decide to return an item, please first send an e-mail to us and obtain return information. Items are to be returned in the same condition as sold with no damage or alterations.

If your order shows damage when you receive the shipment, please open it in the presence of the delivery service personnel, or at least bring it to their attention when signing for the item. If possible, also please try to obtain a photograph of the damaged package. Contact us immediately and retain all packaging materials.

Credit Card Fraud Warranty

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

VAT and Import Duties

VAT (value added tax) and import duties (if any) differ for each country. Most countries, except USA, are subject to VAT (value added tax) and import duties, which are the responsibility of the recipient. Rates vary by country and by what was ordered, therefore we are not able to supply an estimated cost.

Product Descriptions

Product descriptions and the condition of the items as reported on our website are, to the best of our knowledge, as complete and accurate as possible, but they are for guidance only, without legal obligation or prejudice to our standard conditions of sale.

Customer Service

For additional help you may also get in touch with us by e-mail at sales1@kilim.com or contacting us via phone (+90 212 275 6496) or fax (+90 212 275 6454).