Shopping Cart

When an item interests you, you can simply click the 'Add to Cart' button. The item will remain in your shopping cart. You can view or edit the contents of your cart. This will take you to our order page showing you your cart contents in detail. If you wish to remove an item from your cart, you can simply do so by clicking the 'Delete' button.

Purchasing

When you are ready to purchase, go to the shopping cart, review the items in your cart and click the "Checkout" button. From there you will fill out the request form with your personal information and comments, then click on the "Request" button.

For the United States, Japan, Belgium, Denmark, France, Germany, Italy, Netherlands, Switzerland and Spain

After filling out the request form, you will be taken to a page where you will see the total shipping information including the shipping company, shipping fee and the delivery time. If you agree with the shipping method, you simply click on the "Continue" button to fill the order form where you input your credit card information. You would click on the "Submit Your Order" button to complete your order.

For Other Countries

After you submit the request form, we send you an e-mail with a link to a secure page which includes the cost breakdown within 1 business day. If you agree with the information received and decide to place your order please first double-check your personal information on the form and either input your credit card information or fax it to us separately for processing. After you fill out all the information on the form, click on the "Submit Your Order" button to place your order.

You will receive an automated mail informing you that we have received your order. We will update you with the shipping details in 1-2 business days.

Payments

We accept payment by PayPal, Visa or Master Cards, as well as by international money orders in US currency, bank drafts and corporate checks.

Shipping

We ship via DHL World Wide Express and UPS (United Parcel Service). Click here for shipping rates for several countries.

DHL World Wide Express / Airborne Express and UPS (United Parcel Service) usually delivers in 3-6 business days to all locations in USA and Europe.

On rare occasions, some of the items may be out of stock or delivery times may be longer than normal. If this happens, we will notify you immediately, provide an estimate time for delivery and offer you the opinion to change or cancel your order.

Please be informed that we cannot ship to PO Box addresses.

Customer Service

For additional help you may also get in touch with us by e-mail to sales1@kilim.com or contacting us via phone (+90 212 275 6496) or fax (+90 212 275 6454)