How do I make a purchase?
You just need to go to the Kilim Store and search for a kilim, add the kilim(s) you would like to purchase to your shopping cart. You then fill out the information form and complete your order by submitting the shipping method and filling out the final order form with your credit card information.

How is the ordering procedure?

Here is the ordering procedure for the United States, Japan, Belgium, Denmark, France, Germany, Italy, Netherlands, Switzerland, UK, Spain and Turkey:

After filling out the request form, you will be taken to a page where you will see the total shipping information including the shipping company, shipping fee and the delivery time. If you agree with the shipping method, you simply click on the "Continue" button to fill the order form where you input your credit card information. You would click on the "Submit Your Order" button to complete your order.

Here is the ordering procedure for other countries:
After you submit the request form, we send you an e-mail with a link to a secure page which includes the cost breakdown within 1 business day. If you agree with the information received and decide to place your order please first double-check your personal information on the form and either input your credit card information or fax it to us separately for processing. After you fill out all the information on the form, click on the "Submit Your Order" button to place your order.

You will receive an automated mail informing you that we have received your order. We will update you with the shipping details in 1-2 business days.

How do I make payments?

We accept payment by PayPal, Visa or Master Cards, as well as by international money orders in US currency, bank drafts and corporate checks.

Can I return an order?
You may completely cancel, add items to or take out items from your order until we ship your package which is usually in 1-2 business days. We charge your credit card only at time of the actual delivery of your package to the shipping company.

You may return an item to our storage in the US if the items are returned within a period of ten (10) days from the date of receipt for a 90% money back refund (excluding shipping). Instead of returning the item for a refund, the customer also has the option of using 100% store credit for up to 12 months. For non US countries, we may have to exclude customs duties and/or VAT if we pay them on your behalf. Should there be any fundamental errors committed by us, such as delivery of a wrong or damaged item, etc., the buyer will be entitled to a full refund.

If you decide to return an item, please first send an e-mail to us and obtain return information. Items are to be returned in the same condition as sold with no damage or alterations.

If your order shows damage when you receive the shipment, please open it in the presence of the delivery service personnel, or at least bring it to their attention when signing for the item. If possible, also please try to obtain a photograph of the damaged package. Contact us immediately and retain all packaging materials.

Can I return a custom rug?
We do not accept returns for custom rugs unless it is damaged during shipment. We charge half the amount when we start the production and charge the rest after we send you a picture of the finished rug and have your approval. If you do not like the result, you may cancel your order at this point and we charge back to your credit card.

How do you handle shipping?

We ship via UPS (United Parcel Service).

How are the shipping prices determined?

The actual shipping charges are determined by destination and weight. Click here for shipping rates for several countries.

How long does it take that I receive my order?

UPS (United Parcel Service) usually delivers in 3-6 business days to all locations in USA and Europe.

How often do you update your kilim galleries?

We usually update our inventory once a month. If you would like to be informed when our new products are listed please send your e-mail address to sales1@kilim.com.

Are your rugs fair trade and free of child labor? Our major inventory consists of semi-antique or antique Anatolian kilim rugs. Unlike oriental rugs, kilim rugs and other flatweaves of this region were mostly produced for personal use by tribal people or villagers. There never was large scale commercial production for these items and we also believe this makes them more appealing and authentic. We also sell new kilim rugs woven by Anotalian women. Fortunately, exploitive and forced practices involving children is nonexistent in Turkish rug industry in contrast with countries like China, Pakistan, or India, where fair labor practices can not be guaranteed. We know of no large scale workshops in Turkey for handmade rug or kilim production. This is also mainly why Turkish rugs are usually of higher quality. Turkey has a hard time competing with the extremely low labor costs of India and Pakistan so the producers and weavers concentrate more on quality in order to be able to justify their relatively higher costs of production. For example our highest quality Konya kilims are produced in villages around Konya using traditional methods by mostly adult women in their homes. They are able to attend family matters and weave at their own pace. There are no workshops, let alone factories in this region. Some of our new production Anatolian kilims are produced in small work shops in the the villages of Marash region and all these workshops are regulated by the state. The weavers themselves are paid a wage and they are free to leave their jobs whenever they want, but they are happy to learn a new skill and contribute to the family income. They work in clean and well lighted places. We guess this makes our rugs ‘fair trade’.