How do I search kilims?
You can search kilims by different features such
as by origin, by category, by age, by price range,
by size and by ID on our 'Kilim Search' pages at:
http://www.kilim.com/shopping/index.asp |
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How do I make a purchase?
You just need to go to the Kilim Store and search
for a kilim, add the kilim(s) you would like to
purchase to your shopping cart. You then fill out
the information form and complete your order by
submitting the shipping method and filling out the
final order form with your credit card information. |
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| How is the ordering procedure?
Here is the ordering procedure for the
United States, Japan, Belgium, Denmark, France,
Germany, Italy, Netherlands, Switzerland, UK, Spain
and Turkey:
After filling out the request form, you will be
taken to a page where you will see the total shipping
information including the shipping company, shipping
fee and the delivery time. If you agree with the
shipping method, you simply click on the "Continue"
button to fill the order form where you input your
credit card information. You would click on the
"Submit Your Order" button to complete
your order.
Here is the ordering procedure for other
countries:
After you submit the request form, we send you an
e-mail with a link to a secure page which includes
the cost breakdown within 1 business day. If you
agree with the information received and decide to
place your order please first double-check your
personal information on the form and either input
your credit card information or fax it to us separately
for processing. After you fill out all the information
on the form, click on the "Submit Your Order"
button to place your order.
You will receive an automated mail informing you
that we have received your order. We will update
you with the shipping details in 1-2 business days. |
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How do I make payments?
We accept payment by PayPal, Visa or Master Cards,
as well as by international money orders in US currency,
bank drafts and corporate checks.
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| Can I return an order?
You may completely cancel, add items to or take
out items from your order until we ship your package
which is usually in 1-2 business days. We charge
your credit card only at time of the actual delivery
of your package to the shipping company.
You may return an item to our storage in the US
if the items are returned within a period of ten
(10) days from the date of receipt for a 90% money
back refund (excluding shipping). Instead of returning the item for a refund, the customer also has the option of using 100% store credit for up to 12 months. For non US countries,
we may have to exclude customs duties and/or VAT
if we pay them on your behalf. Should there be any
fundamental errors committed by us, such as delivery
of a wrong or damaged item, etc., the buyer will
be entitled to a full refund.
If you decide to return an item, please first send
an e-mail to us and obtain return information. Items
are to be returned in the same condition as sold
with no damage or alterations.
If your order shows damage when you receive the
shipment, please open it in the presence of the
delivery service personnel, or at least bring it
to their attention when signing for the item. If
possible, also please try to obtain a photograph
of the damaged package. Contact us immediately and
retain all packaging materials. |
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Can I return a custom rug?
We do not accept returns for custom rugs unless it is damaged during shipment. We charge half the amount when we start the production and charge the rest after we send you a picture of the finished rug and have your approval. If you do not like the result, you may cancel your order at this point and we charge back to your credit card.
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How do you handle shipping?
We ship via UPS (United
Parcel Service). |
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How are the shipping prices determined?
The actual shipping charges are determined by destination
and weight. Click here for shipping
rates for several countries. |
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How long does it take that I receive my order?
UPS
(United Parcel Service) usually delivers in 3-6
business days to all locations in USA and Europe.
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| How often do you update your
kilim galleries?
We usually update our inventory once a month. If
you would like to be informed when our new products
are listed please send your e-mail address to sales1@kilim.com.
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Are your rugs fair trade and free of child labor?
Our major inventory consists of semi-antique or antique Anatolian kilim rugs. Unlike oriental rugs, kilim rugs and other flatweaves of this region were mostly produced for personal use by tribal people or villagers. There never was large scale commercial production for these items and we also believe this makes them more appealing and authentic. We also sell new kilim rugs woven by Anotalian women. Fortunately, exploitive and forced practices involving children is nonexistent in Turkish rug industry in contrast with countries like China, Pakistan, or India, where fair labor practices can not be guaranteed. We know of no large scale workshops in Turkey for handmade rug or kilim production. This is also mainly why Turkish rugs are usually of higher quality. Turkey has a hard time competing with the extremely low labor costs of India and Pakistan so the producers and weavers concentrate more on quality in order to be able to justify their relatively higher costs of production. For example our highest quality Konya kilims are produced in villages around Konya using traditional methods by mostly adult women in their homes. They are able to attend family matters and weave at their own pace. There are no workshops, let alone factories in this region. Some of our new production Anatolian kilims are produced in small work shops in the the villages of Marash region and all these workshops are regulated by the state. The weavers themselves are paid a wage and they are free to leave their jobs whenever they want, but they are happy to learn a new skill and contribute to the family income. They work in clean and well lighted places. We guess this makes our rugs ‘fair trade’.
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| From
Our Collection |
| New Turkish Kilim Area Rug |
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| New Turkish Kilim Area Rug with typical Anatolian tribal designs. |
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| Balikesir Kilim Area Rug |
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| Balikesir Kilim Area Rug around 40 years old and in very good condition. |
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| Anatolian Patchwork Flatweave Rug |
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| Patchwork flatweave rug created from pieces of miscellaneous 40 – 80 years old hand-woven weavings. |
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